Approach

We take a business-led consulting approach to align your business needs to the right IT solution, enabling you to drive innovation and improve service, at a lower cost and with reduced risk to operations.

We understand the value to your business of having a committed, trusted and flexible partner you can depend on to deliver an effective' always-on solution: our customers say we make good on our promises, delivering the levels of responsiveness and agility that feed their own appetite for success.

We don't just sell what you ask for, we advise what's best for you. It's not about ICM: it's about your business.

How do we do it?

Understand Your Needs -  we believe you want to be confident in the knowledge that you have an effective and trusted infrastructure and BC solution in place, so that you can focus your management time on other areas. Therefore, we uncover true business requirements before recommending a solution. In this way, IT is a key business enabler, rather than a cost, resource overhead or simply a function that keeps the lights on. We then assist you to deliver the most appropriate infrastructure and services whilst minimising the amount of your management time required to do so.

Build Trust - ICM is trusted because we deliver on our promises. We have a can do attitude that includes achieving the highest accreditations. Along with flexibility and depth of capability, it's our people that make the difference. With skills developed in business and IT, our people work alongside you to devise the right solution.

Achieve Business Goals – we want to deliver the right solutions and services for you, recommending and delivering approaches that help you achieve your goals. We build flexible and trusted relationships based on openness and honesty.

Deliver the Resilient Business - whether private or public, the organisations we engage with can become more:

• Available – for higher performance and personal productivity, greater uptime and improved profitability
• Agile – to be more responsive, proactive, predictive, customer and market-focused: to meet the challenges ahead
• Always on – the continuous business for assured performance, high security and great service levels at all times

What our customers have to say

ICM has fully supported us throughout the migration onto the new platform with little impact to our day-to-day business. They were able to complete the changeover in managed stages so there was no downtime for our users. We have been able to put our complete trust in ICM and their professional people. They have responded to our requirements and we now have a flexible, secure and cost-effective infrastructure to build on for the future.

- Network Manager, Connexions Derbyshire

Continuous Business

ICM delivers true business resilience underpinned by outstanding service levels and unparalleled flexibility of ICT services.  We deliver this based on a seamless mix of managed hosting, cloud services, business continuity, data centre operations, automated backup, replication and more: all of IT from a single trusted provider. ICM makes it possible.