How ICM Manages Risk

Over-subscription of a business continuity service can leave customers fighting for space in the event of a wide-area incident, potentially rendering a contingency plan invalid.

The risk of 'wide-area' incidents is an increasing concern which is changing the risk dynamics of the business continuity industry. Disasters such as the major floods across the UK, the Buncefield explosion and the July 7 bombings impact numerous businesses simultaneously, affecting neighbours, surrounding infrastructures, transport and communications.

This effect on shared services has raised concerns about the sharing of other facilities, such as, if an organisation's business continuity plan needs to incorporate alternative workplace facilities, what if several other subscribers are already signed up for the same service? This is particularly pertinent if a business is subscribed to a shared or 'syndicated' workarea service.

What our customers have to say

The consequences of the council being unable to fulfil its role would have been extremely far reaching. We operate across so many areas of the borough’s day to day operations it would have only been a short matter of time before essential services were affected and local residents began to suffer the consequences.

- Lynn Aisbett, Chief Executive, Melton Borough Council

Providing Low Risk Services To Your Business

ICM has an industry-leading, proactive approach to managing risk internally and to managing risk in relation to all of the services we provide, with an integrated asset management system. This means that we can ensure our clients of the best risk management in the industry and assure them that we go further than any other provider in reducing any risks associated with third party business continuity services.

ICM has several policies in place to mitigate the risks of syndicated business continuity services, including the use of the Voluntary Supplier Risk Declaration, low subscription ratios and exclusion zones based on the Ordnance Survey grid system.

We have a long-standing policy of providing not just secondary but tertiary centres to accommodate far-reaching incident recovery or the requirements of our largest multi-national clients, providing flexible roll-back options for each customer.