Case-studies
2Plan
End-to-End IT Enables Rapid Business Growth at IFA Service Provider, 2Plan
With a business strategy based on rapid growth, 2plan had to ensure its business-critical IT systems kept pace with demand and enhanced performance. download pdf >>>
Advantage Healthcare
Technology Cure-all: Managed Services Deliver True Advantage
To support its IT requirements at locations across the UK, Advantage Healthcare operated a data centre from its Telford HQ. Over time, however, the company and users had become increasingly dissatisfied with the service, with demands outstripping the capabilities of the in-house IT team. There was a general feeling that, while essential to the business, IT was a distraction from the organisation’s core objectives. download pdf >>>
BAXI
Delivering the spark: hosted virtual platform turns up the heat
Prior to becoming part of BDR Thermea in 2009, Baxi Group owned many leading European brands in a market worth over £5.5 billion annually, including Baxi in the UK, Italy, Spain and Russia, Potterton in the UK, Chappée and Ideal Standard in France, and Broetje in Germany. Retaining and utilising brand equity is a key challenge for a business on this scale, along with optimising its online presence across multiple national markets. download pdf >>>
BEST
BEST-in-Class IT drives Meteoric Growth for Training Provider
Rapid growth and a lack of predictability meant successful training provider BEST had outgrown its IT service provider. With new sites planned, the business needed a new technology partner to support its continued success. download pdf >>>
Castle Vale
ICM Business Continuity and cloud-based managed backup bring home the benefits
ICM Business Continuity services - including cloud based managed online backup and offsite data storage - and tried-and-tested recovery provision with replacement hardware delivered onsite via ICM’s highly resilient business continuity centres. download pdf >>>
Cathedral Capital
A Comprehensive Testing Programme pays Dividends at the First Invocation
The true test for a business continuity manager comes when an invocation occurs and all their plans and strategising are finally put into action. download pdf >>>
Costain
ICM supports Costain to improve further IT and business efficiency while lowering costs
Good IT is key to the efficient management and delivery of Costain’s construction projects and it wanted to improve further the quality of the IT support service to its staff while reducing costs. download pdf >>>
Dumfries and Galloway College
Dumfries & Galloway College delivers a more flexible shared learning environment
With the existing infrastructure struggling to meet the demands of students and staff, the move to a new facility presented Dumfries & Galloway College with an additional challenge: requirements to deploy a Shared Learning Environment so that students from neighbouring establishments could access data and services via the College’s network. download pdf >>>
Eddie Stobart
ICM supports Eddie Stobart Chilled Division to deliver first class service to major retailers
The cross-docking process is centred on the transfer, picking and consolidation of chilled loads of fresh produce, and it relies on the latest IT to ensure that loads match the orders from individual supermarkets. As the warehouse operation works 24 hours a day, it cannot afford any downtime as it would have a massive impact on the entire retail supply chain. download pdf >>>
Eveden
ICM delivered a complete ITmanaged, disaster recovery and hosting service to support all key areas of Eveden’s business as if it were an extension of the in-house IT team.
Eveden is committed to investing in the future of the business and to harnessing technology to continue to streamline processes and ensure their reliability. IT is at the forefront of this investment and it was important for Eveden to establish a trusted outsourced partnership with a single company, negating the need for the IT team to deal with multiple specialist suppliers. download pdf >>>
Experian
Business Continuity Centres Maintain Seamless Customer Service and Ensures Essential Staff Can Relocate Fast During Invocation
Experian the leading global information services company, provides data and analytical tools to clients in more than 80 countries helping business to manage credit risk, prevent fraud, credit score and reports, target marketing offers and automate decision making. With more than 300 workarea recovery seats available within four hours of an incident for both call centre and back office staff Experian can quickly relocate staff from six sites in Nottingham. download pdf >>>
Fettes College
Fettes College invests in application virtualisation to save costs and invest in the future
ICM recommended the implementation of a highly available Microsoft Application Virtualisation (also known as App-V) solution. This allows applications to be deployed in real-time to any client from a virtual application server. download pdf >>>
First Choice Holidays
ICM is the First Choice for more efficient and cost-effective IT
As First Choice grew, so did its IT infrastructure and requirements – with the business eventually having to navigate its way through a complex mix of vendors and suppliers to procure servers and desktops. download pdf >>>
Gosschalks Solicitors
Leading Solicitors, Gosschalks, see real Benefits from Virtualisation
With an expanding client base, leading law firm Gosschalks risked becoming a victim of its own success. Raised workloads and increased throughput meant the firm’s IT infrastructure was struggling to cope. For example, the overnight backup window starting to bleed into the working day, and there were consequential impacts on system performance. download pdf >>>
Haven Power
ICM Business Continuity Professional Services Delivers Holistic Plan for Entire Business
ICM worked closely with Haven Power’s Operations Director Natalie Keogh and her project team to deliver the nine month project, including business impact and risk analysis, plan development, test scenarios and staff awareness workshops. download pdf >>>
Havering 6th Form College
World class ICT for an outstanding Sixth Form College
Havering Sixth Form College had previously bought servers and storage ‘as-needed’. As a result, the College had accumulated around 40 servers covering a range of needs and requirements, along with the administration overhead needed to support them. download pdf >>>
Havering 6th Form College
Powerful new network supports
Redesign and replacement of core and wireless infrastructure following competitive tender including: flood wired CAT5e structured cabling and dual resilient fibre optic uplinks to core Cisco Catalyst 6500 with Virtual Stack Core design; Cisco 2960-S Switches with 10Gbps uplinks; VLAN segmentation for security; lightweight wireless network with centralised management. download pdf >>>
Heron Frozen Foods
Food retailer streamlines IT to get stock into stores faster
Heron’s requirement was clear: to improve an IT infrastructure that was ‘past its sell-by date’ to reduce costs and improve business agility. The more efficient management of product inventories was considered crucial to enabling faster decision making and improved ‘readiness to respond’ to customer demand – particularly in an environment where so much competitive advantage rests on ‘just-in-time’ logistics and transportation of perishable goods. download pdf >>>
Kelvin Hughes
Ship Shape Network Design and Implementation gives full IT Independence for Kelvin Hughes
ICM delivers full IT autonomy to global marine manufacturer within six months. download pdf >>>
Marston’s PLC
Shadow-Planner for business continuity
The UK’s leading independent brewing and pub retailing business, Marston’s has used ICM Shadow-Planner to protect its brewing and distribution operations since 2007. Supporting business continuity planning and implementation, Shadow-Planner’s value was clearly illustrated when serious floods affected Marston’s Cumbrian brewery. download pdf >>>
Melton Borough Council
Head Offices Gutted by Fire
Dealing with the immediate aftermath of a fire is daunting and stressful for any organisation. When you have nearly 50,000 customers relying on you daily for essential services, the repercussions are potentially enormous. download pdf >>>
Miller
ICM delivers 100% continuity coverage to minimise business impact if critical IT fails
Miller an independent international specialist insurance and reinsurance broker uses the full spectrum of ICM’s business continuity services making this case study a very comprehensive example of our overall offering. With everything from planning to effective execution of an invocation Miller engage in the following services; Shadow-Planner, Emergency Office, Data Replication, Ship-to-site and Workarea. download pdf >>>
Phones4U
IT support ensures it’s business as usual on the high street for Phones 4u
ICM provides store IT hardware support services to Phones 4u, which includes all point-of-sale equipment, printers, scanners and back-office equipment installed in the retail outlets, totalling around 36,000 devices. ICM is also responsible for supporting the in-store cabling infrastructure from all networked devices back to the store communications cabinet. download pdf >>>
Royal Holloway
ICM helps Royal Holloway create tomorrow’s IT infrastructure
With an outstanding reputation for teaching and research, the college also depends on world-class IT - which is now founded on a virtual platform developed in collaboration with ICM. download pdf >>>
RSA Group
Shadow-Planner underpins more effective continuity management at leading UK insurer
ICM’s award winning Shadow-Planner as a hosted Software as a Service (SaaS) solution for continuity planning and management; a close working relationship, including regular reviews and sharing development ideas, between RSA and the Shadow-Planner team. download pdf >>>
Severn Trent Services Group
Practice Makes for Perfect IT Resillience and Business Protection
Many firms fail to undertake regular rehearsals of their business continuity plans, leaving them ill prepared should they need to use them. But for Severn Trent Services rehearsals are at the core of their business continuity strategy, providing reassurance to the company and their clients. download pdf >>>
Staffcare
Value added hosting and infrastructure services give innovative SaaS provider an edge
A highly flexible and cost-effective ‘total-solution approach’ for both the external and internal IT infrastructures including cloud hosting in a secure environment, virtualised servers, a reduction to one physical server in Head Office, and professional helpdesk support. download pdf >>>
Swinton
ICM delivers innovative large-scale email platform as Swinton becomes an early adopter
ICM has worked with Swinton for many years and provides the business with a hardware maintenance break-fix service, supporting staff across all branches, at Swinton’s Manchester headquarters, as well as its UK call centres. download pdf >>>
Synapse
End-to-end IT enables rapid business growth at IFA service provider, Synapse Learning.
ICM supports Synapse Learning to realise rapid business expansion by creating a flexible IT and financing solution. download pdf >>>
University of Greenwich
University of Greenwich follows the right course in IT
With demand for IT resources and services outstripping supply, the University of Greenwich was looking for a trusted technology partner for its IT infrastructure, to improve efficiency and reduce costs. download pdf >>>
University of Lincoln
Virtualisation delivers more effective and lower cost IT at the University of Lincoln
Over time, the University of Lincoln had bought servers and storage on a project-by-project basis, with no clear strategy. As a result, over 100 servers supported different aspects of the institution. Over 50% were approaching the end of their life and were increasingly difficult and costly to maintain. download pdf >>>
Welcome Break
ICM helps Welcome Break ensure reliable and cost-effective IT services 24/7
An ICM client since 2005, Welcome Break recently signed a new three-year maintenance contract covering its nationwide network of service stations. download pdf >>>
