Workarea Recovery

What do we offer?

ICM’s Workarea Recovery services are available from our network of 18 Business Continuity Centres and in a smaller capacity, through our larger Mobile IT Recovery units. 

All of our Business Continuity Centres are strategically located within an hour of a major commercial hub and a flexible emergency transport solution can be incorporated into the service to transport staff to and from the centre. 

Each centre is divided into suites of various sizes, all fully equipped with comprehensive office and call centre facilities with the most up to date technology and multi telecom capabilities to satisfy modern business requirements.

What our customers have to say

The move to Old Street went like clockwork and employees knew exactly what to do. The support we received from ICM was second to none, and the interruption to our day to day business was negligible.

- Colin Lawrence, IT Manager, Cathedral Capital

How do you benefit?

In the event of loss or denial of access to your site, your critical recovery staff resume their work from an ICM Business Continuity Centre, equipped with the desktop, telecoms and associated office facilities they need to be completely productive.

• Achieve ‘business as usual’ with designated staff operating from a comfortable, functional environment
• Greater scope and flexibility from the widest network of disaster recovery sites in the UK
• Convenient regional focus with most UK businesses within an hour’s drive of an ICM Business Continuity Centre
• Flexibility from a national Ethernet network linking all 18 business continuity centres
• End-to-end support from this completely managed service
• Smooth transition for your IT staff and users with our Technical Recovery Planning

What’s covered?

• 14 weeks use of ICM’s Business Continuity Centre upon invocation, with no additional charges levied during this period
• Workarea Recovery positions include desk, chair, telephone, Internet, data communications and networked PC
• 24 x 7 maintenance and technical support accessible for contracted equipment at all times, ensuring a smooth transition and resumption of systems
• Identical facilities at every centre to make certain every customer has the same consistent service when testing or should they need to invoke at any location in the event of a disaster
• Every business continuity suite has a separate entrance and security access providing confidentiality and safety to each customer and their employees
• All centres are equipped with the most up to date technology and multi telecom capabilities to meet all modern business requirements
• To help you effectively manage risk, ICM has comprehensive risk management practices including effective exclusion zones and low syndicated ratios for its subscription service
• Each centre is connected by a Gbit Ethernet network, providing flexibility of service delivery and adding to ICM’s overall resilience capability in the face of multiple invocations
• Option to add-on flexible remote working with Emergency Office and benefits from integrating other services