Remote Monitoring & Management
What do we offer?
We remotely monitor your systems and infrastructure around the clock to maximise performance and availability, quickly detecting potential problems and generating alerts to avoid downtime and errors that can disrupt your operations. Problems are avoided, computers stay working and people remain productive: when problems occur we respond within minutes. To maximise uptime, this includes highly trained technical support engineers dealing with incidents by phone, with remote control options enabling access to systems for resolution.
In addition to handling mundane though essential management tasks, this service includes reporting bottlenecks that lead to sluggish operations and other difficulties, with additional options for professional services to assess and document findings, to help minimise downtime and maximise systems resilience in the future.
What our customers have to say
By outsourcing our full IT infrastructure management to ICM, we have been able to reduce the need for at least seven in-house IT support staff, a data centre and all the technology that comes with it. This represents a substantial cost saving.
- Mark Smith, IT Director, 2Plan
How do you benefit?
- Maximum uptime and minimum business disruption-transparent performance and reliability of your IT infrastructure
- The peace of mind provided by expert remote management
- Expert engineers covering all disciplines and products available on tap
- Employee productivity improved via less system downtime and interruptions
- Operating costs and management time on existing IT estate reduced
- Assured protection against virus attaches, intruders and hackers-protecting systems and data
- Your internal IT resources are freed up for more value-added and strategic activity
What's covered?
- Proactive 24/7/365 remote monitoring detects issues, provides alerts and enables action before they can have a serious impact: various service options available with fixed response times depending on urgency
- Expert systems administrators manage your infrastructure: servers, routers, network applications and more
- Engineers restart monitored services and processes to return to normal service as quickly as possible
- Remote application updates, server administration and backups at agreed times maintain system availability, along with restarting failed backups
- Complete patch management
- Routine but essential tasks including, disk defragmentation, temporary file deletion, scheduled reboots, application support
- Secure connectivity via a dedicated endpoint; all remote monitoring uses secure platforms and encrypted connections
- Change management for swift and safe transitions, altered thresholds and to add new monitors
- Monthly reports include all alerts and how they were handled
