Managed IT Services
What do we offer?
ICM’s Managed IT Services enable you to reduce costs and improve service levels. We offer a complete range of proven services informed by client-focused consulting and with world-class business continuity embedded.
How do you benefit?
You retain control while achieving lower TCO, improved business performance, assured service levels and reduced risk: we help you create a more flexible, agile and ‘always on’ business.
- Lower costs, easy access – whichever services you need, on premises or cloud, they’re available whenever you need them
- Eliminate risk – we proactively manage risk out of IT service provision
- Constant innovation, profit from change – create a more agile and resilient business without capital investments in people, infrastructure and resource
- Enhance IT services, improve user satisfaction – we deliver the highest performance levels 24/7, with strict SLAs and dedicated Service Delivery Managers
Customers who have benefited from ICM's Managed IT Services include: 2Plan, Advantage Healthcare, BEST, Costain, Eddie Stobart, Eveden, First Choice Holidays, Heron Frozen Foods, Kelvin Hughes, Phones4U, Royal Holloway, Staffcare, Swinton, Synapse & Welcome Break.
What our customers have to say
The quality of the people we worked with and the service they supplied soon gave us the confidence to work on other IT projects with ICM. They quickly became accepted as part of our own IT team as we realised that for them getting the job done right was the most important thing. I always know that they will manage something well and the relationship we have is great.
- Bill Phelan Head of Group IT Eveden
What's covered?
ICM’s Managed IT Services from data centre to desktop, from consulting to service desk and onsite support, will slot into your own IT service delivery model at any level required.
All services are aligned to the IT Infrastructure Library (ITIL™) framework for industry best practice.
- Service Desk
- Deskside Services
- Software Support
- Hardware Support & Maintenance
- Installs, Moves, Additions, Changes, Disposal (IMACD)
- Systems Monitoring & Management
- Network Monitoring and Management
- Managed IT Lifecycle Services
- Business Consulting
- Service Delivery Management
- Managed Print Services
- Buying Solutions Framework
- ITIL Service Management
- IT Services Assessment
- Outsourcing Feasibility
Click here to download a copy of our Managed IT Services info sheet.
