IT Services Assessment
What do we offer?
ICM's IT Service Assessment consulting explores the value delivered by your current IT services function in support of business objectives; it includes a high level review of internal support, people, processes and third party services along with opportunities and returns that could be achieved from alternative processes or sourcing.
How do you benefit?
This focused engagement documents current IT services, identifies risks and recommends service improvements. The objective is to deliver more effective IT governance, reduce costs, minimise risk and enhance the end user experience, using best practice approaches to optimise how people, processes and technology are deployed.
What our customers have to say
…for INPS, the risk to our customer base associated with choosing the wrong supplier took precedence. And in our eyes, one supplier stood out from the rest. What struck me throughout the evaluation process was ICM’s willingness to listen to us and deliver a service tailored to our needs – rather than coming up with the cheapest option or simply the solution they thought we should have.
- Karl Wood, Service Director, INPS
What's covered?
This service comprises structured interviews with up to 10 selected stakeholders, a workshop and core site technical infrastructure audit. A report and high level presentation to key stakeholders identify:
- Understanding of business objectives and how these translate into IT service and service level requirements
- Assessment of current IT service capabilities to meet required service Levels
- Risks and exposures
- Opportunities for change: recommendations for achieving more effective IT service solutions to support business objectives
