Developing an IT Service Management Approach
What do we offer?
The extensive experience of ICM consultants means we can assess current service capabilities of IT across information, applications, infrastructure, management governance and sourcing. Defined toolkits provide a robust framework to identify business requirements and define the projects and priorities necessary to effect change.
How do you benefit?
ICM consulting engagements that focus on developing an ITIL®-based IT Service Management Approach enable you to create and benefit from best practice capabilities in managing essential IT services, founded on the Information Technology Infrastructure Library (ITIL®) framework. When business objectives and current IT capabilities are fully understood, the gap analysis between the two enables ICM to define appropriate enhancements that may be applied to effectively support current and future objectives.
What our customers have to say
As we deal with fresh produce, we rely on our WMS and EDI infrastructure to support this fast moving element of our business. If our IT systems fail orders will not be sent out on time and our large retail customers’ operations will be adversely effected.
- Vince Sparks, IT Director, Stobart Group
What's covered?
We deliver a proven approach to the design, implementation and continuous improvement of IT service management, with ITIL® best practice at the heart of the programme. Organisations can adopt elements of ITIL® as an enabler to improve service and delivery specific business benefits, with a framework developing at a pace that aligns with your business culture and objectives.
A report and high level presentation to key stakeholders include:
- An executive summary of the engagement
- The current service operating characteristics
- The required service operating characteristics
- Prioritisation of projects and activities to achieve the desired characteristics
- An outline business case for proceeding to the next stage
