Business Consulting

What do we offer?

ICM provides a range of consulting services designed to assist our customers in delivering business value, improved efficiency and increased resilience.  Successful projects, including IT, are not the result of technology alone; they are about successfully deploying the right combination of people, process and technology. 

Our approach ensures that the wider needs of your business are considered and that each and every project undertaken contributes value or efficiency..

How do you benefit?

ICM adds value to any relationship by assisting you to:

• Provide objective challenges to established thinking
• Promote and maintain the alignment of IT with business objectives
• Deliver a robust, repeatable, efficient IT service to external and internal customers
• Deliver value and improve control over the delivery of information systems and services whilst mitigating risk
• Provide a method for measuring and managing performance
• Comply with applicable legislation and regulations
• Facilitate effective communication between IT and the business
• Increase internal and external customer satisfaction with the IT function
• Establish robust ROI and TCO metrics

What our customers have to say

Our desktop Operating System and Office products were due for a refresh and the PC estate was beginning to age. The number of calls to our internal service desk was also higher than desired and this meant that the IT support team could be stretched. We felt that in the long term we could derive more value for the business by introducing the additional expertise of a third party.

- Bill Price, Systems and Technology Director, Costain

What’s covered?

• IT Service Assessment – to identify the value delivered by current IT services in support of business objectives; includes a review of internal support, people, processes and third party services, and suggests alternatives that might provide higher returns
• Developing an ITIL-based IT Service Management Approach – utilising industry best practice, ICM experts help you develop and deploy a practical service management framework that ensures optimal use of people, processes and technology and drives continual improvements
• Outsourcing Feasibility Study – balancing the need for cost reductions with strong service management and true value creation, providing business leaders with the relevant information and recommendations to enable them to make informed decisions.
• Strategic IT Consulting - strategy review, business/IT alignment, cost saving assessments
• IT Procurement Consulting - vendor & technology assessment, right-sourcing, ROI
• Compliance Consulting - includingBusiness Continuity, PCI:DSS
• Programme Management activity including: stakeholder appreciation & support, targeted communication, process documentation, accurate data collection, transition to service, and a Continuous Service Improvement Programme (CSIP)