IMACDs

What do we offer?

ICM’s IMACD service is designed to provide access to skilled resources across a range of vendors to deliver a rapid and cost effective model to manage Installs, Moves, Additions, Changes and Disposal (IMACD).

IMACD services are provided by regionally located engineers and the service is designed to complement remote diagnostic facilities (Service Desk) and Hardware Support & Maintenance Services.

How do you benefit?

As an active corporate member of the IT Service Management Forum (itSMF), ICM supports the development and promotion of IT service management best practice, standards and qualifications.  This means you benefit from industry recognised best practice and a standardised approach. Our IMACD service includes:

• Resource on demand, avoiding the expense of under-utilised local resource
• Nationwide capability provided by a distributed team of engineers
• Cost effective resources
• Multi-vendor support
• Safe and clean equipment disposal, environmentally-friendly wherever possible

What our customers have to say

Having a reliable and professional maintenance supplier in place ensures that we can go on delivering customer service of the highest standards.

- James Gallagher, Associate IT Director, Phones 4U

What's covered?

IMACD services from ICM are co-ordinated and can be delivered via a single point of contact, with activities combined and customised to meet your specific business and IT requirements.

Services available include:

• New Configuration (Installs) – The provisioning of new hardware, pre-configured with the base installation of the operating system and core office products. The service includes unpacking, commissioning and testing of the new equipment and handover to the user. Some basic deskside training may also be given (i.e. login, core programme locations, etc.).
• Relocation (Moves) – During normal BAU activities, office moves within buildings and relocation to new premises are often a requirement. The IMACD service provides resource to undertake this activity and can be supported by additional scheduling services through Project Office services.
• Additional Services (Adds) – Where a customer has disparate office locations or a requirement for a global change to the core client environment (such as a new client application) but does not have automated toolkits or network capacity to provision these remotely, IMACD services are able to provision cost effective skilled resources to manually deploy the requirement.
• Reconfiguration (Changes) - Where customer has disparate office locations or a requirement for a global change to the core client environment (such as a version upgrade) but does not have automated toolkits or network capacity to provision these remotely, IMACD services are able to provision cost effective skilled resources to manually deploy the requirement.
• Removal (Disposal) – Whether part of a refresh cycle, or as part of BAU activity, IMACD services can be used to recover assets as staff leave a company.

All services are aligned to the IT Infrastructure Library (ITIL™) framework for industry best practice.