Managed Desktop Portfolio

What do we offer?

ICM's Desktop portfolio provides value-added services designed to optimise the availability and stabilise the cost of IT desktop assets delivered to their users. The portfolio of services can be tailored to meet specific customer needs, contract period, financial plan, etc.

Our Managed Desktop portfolio is designed to complement and can include within the pricing mechanism, ICM's range of Managed Services including but not limited to:-

• Service Desk
• Desk Side Services
• Warranty Enhancement
• Moves & Changes

How do you benefit?

As an active corporate member of the IT Service Management Forum (itSMF) ICM supports the development and promotion of IT service management best practice, standards and qualifications within service management ensuring customers' benefit from industry recognised best practice and a standardised approach.

Our Desktop Lifecycle Portfolio:

• provides a fixed cost per user over a pre-agreed contract period
• provides a personalised, flexible financial model
• gives visibility of IT costs per employee and on-going desktop IT costs
• ensures client devices remain current with an agreed replacement lifecycle
• provides skilled, accredited IT resource(s) to maintain the desktop
• ensures assets are effectively managed
• ensures licensing at the desktop is effectively reported and managed
• removes the challenges of deciding what to upgrade & when
• removes the risk associated with vendor 'end of life' statements

What our customers have to say

Having a reliable and professional maintenance supplier in place ensures that we can go on delivering customer service of the highest standards.

- James Gallagher, Associate IT Director, Phones 4U

What's covered?

Our Desktop portfolio of services can be delivered either as an asset or full lifecycle service.

The Asset Service includes delivery and commissioning an agreed, pre-configured client platform (i.e. desktop, laptop) to the user and managing that asset through its life-cycle.

The Desktop Lifecycle model extends the Asset Service to include Service Desk, enhanced warranty services to guaranteed fix, desk-side support and full asset management. Flexibility exists within the service model to contract only those services which an organisation requires.

Flexible financial models provision either an Asset Purchase or Contract Plan approach. Asset Purchase provides a guaranteed cost for a given estate and range of services over a pre-agreed period. Any additions to the service in second and subsequent years are calculated to terminate in line with the master agreement A Contract Plan provisions a guaranteed cost per user over the lifecycle based upon given minimum volume and can be increased over the contract lifecycle.