Managed IT Lifecycle Services

What do we offer?

ICM takes over the management overheads and day-to-day hassle involved in IT management.  You reduce costs through more effective asset management, including optimised central control of assets, essential infrastructure changes taken care of, and a fixed TCO for budgeting and planning.

How do you benefit?

• Improve control and lower total cost of ownership (TCO) through optimised central ownership and management of IT assets
• A mechanism to innovate and accelerate business change through technology
• Maintain a productive, up to date and fit-for-purpose IT infrastructure, with all essential infrastructure upgrades, changes and refresh projects taken care of
• Reduce operational and IT risks
• Achieve an optimal cost model ensuring capital replacement is timed to reflect the most cost effective lifecycle for maintaining and replacing IT assets
• Free up in-house IT staff and resources to focus on core activity and strategic project work

What our customers have to say

As we deal with fresh produce, we rely on our WMS and EDI infrastructure to support this fast moving element of our business. If our IT systems fail orders will not be sent out on time and our large retail customers’ operations will be adversely effected.

- Vince Sparks, IT Director, Stobart Group

What's covered?

We translate core principles of the Gartner, Inc. and Microsoft maturity model frameworks into a practical hands-on approach to IT lifecycle management.

First, we establish a TCO assessment framework to identify the optimum route for managing your IT assets throughout their lifecycle. This can cover a mix of supply, implementation, support and management services through to a fully integrated lifecycle delivery model, with ICM taking complete ownership of all assets required through their entire lifecycle. Options can include:

• Desktop Lifecycle Management - equipment provision, build, supply install, manage, maintenance, upkeep, disposal
• Managed Print Services - end-to-end maintenance and support to optimise print performance
• Managed Server Solutions - ideal for hosting needs where facility provision on-demand is key

All services are aligned to the IT Infrastructure Library (ITIL™) framework for industry best practice.