Network Monitoring & Management
What do we offer?
ICM’s Network Monitoring & Management services are designed to prevent fault incidents occurring though proactive management. A menu base service enables you to select and if required customise, the service to meet your own requirements.
How do you benefit?
As an active corporate member of the IT Service Management Forum (itSMF), ICM supports the development and promotion of best practice, standards and qualifications within IT service management. This means you benefit from industry recognised best practice and a standardised approach. Our network Monitoring and Management services offer:
- Proactive 24/7 availability and capacity monitoring of network interconnectivity
- Delivery using our unique, enterprise class monitoring system resulting in greater information over off the shelf SNMP toolkits
- An automated backup of the configuration of a device being monitored, thus in the event of failure or a change which results in a configuration failure, the last known ‘good’ configuration can be rapidly recovered to the device
- A management wrap to a network providers “wires only” service
- Reduced time to resolution of complex issues
- Access through our secure portal to gain access to the monitoring system 24/7 to view any incidents raised, availability statistics of the devices / connections being monitored and utilisation reports
What our customers have to say
The quality of the people we worked with and the service they supplied soon gave us the confidence to work on other IT projects with ICM. They quickly became accepted as part of our own IT team as we realised that for them getting the job done right was the most important thing. I always know that they will manage something well and the relationship we have is great.
- Bill Phelan Head of Group IT Eveden
What’s covered?
A range of network monitoring and management services using a unique enterprise class management suite which providing:
- Network Operations Centre (NOC) manned by vendor trained and accredited service personnel
- 24/7 network connectivity availability monitoring
- 24/7 network hardware device failure detection
- 24/7 performance monitoring of network equipment
- 24/7 network bandwidth monitoring
- Network device configuration backup (Cisco)
- Remote network audit
- Fault desk
- Incident & problem management
- Service provider management
All services are aligned to the IT Infrastructure Library (ITIL™) framework for industry best practice.
