Outsourcing Feasibility
What do we offer?
ICM's Outsourcing Feasibility Study provides business leaders with relevant information, insights and recommendations to support more informed decision-making in outsourcing.
How do you benefit?
A successful transition to outsourcing means deploying the right combination of people, process and technology. The ICM approach ensures the wider needs of the business are considered - and that every strategic and specific transition project can contribute value or efficiency to the business.
The opportunity is to use outsourcing when and where it is most appropriate to, for example, ensure effective IT governance, reduce costs, minimise risk, enhance communications and improve the end user experience, utilising best practice approaches to optimise the deployment of people, processes and technology.
What our customers have to say
Our desktop Operating System and Office products were due for a refresh and the PC estate was beginning to age. The number of calls to our internal service desk was also higher than desired and this meant that the IT support team could be stretched. We felt that in the long term we could derive more value for the business by introducing the additional expertise of a third party.
- Bill Price, Systems and Technology Director, Costain
What's covered?
ICM's structured approach ensures business objectives are understood during the discovery phase and then mapped to the existing capability across people, process, technology and existing sourcing arrangements. The baseline is documented with the necessary detail, enabling ICM to make appropriate recommendations and business intelligence to inform decision-making.
A report and high level presentation to key stakeholders include:
- An executive summary of the engagement
- The current service operating characteristics
- The required service operating characteristics
- Pre-requisite projects or activities prior to considering outsourcing
- An outline business case for insourcing/outsourcing or co-sourcing
