Systems Monitoring & Proactive Management

What do we offer?

A range of system monitoring, process checks and management services which allow you to outsource some or all of your server monitoring and management with total confidence. Service options include:

• System Availability Monitoring
• System Performance Monitoring
• Application & Service Monitoring
• Anti-Virus Update Monitoring
• System Backup Failure Monitoring
• System Security Vulnerability Updates (Patches)
• System Management
• System Administration

How do you benefit?

As an active corporate member of the IT Service Management Forum (itSMF), ICM supports the development and promotion of best practice, standards and qualifications within IT service management. This means you benefit from industry recognised best practice and a standardised approach. Our Systems Monitoring & Management service:

• Provides proactive monitoring of key business systems including predictive failure on physical elements
• Is delivered using enterprise class monitoring systems resulting in greater information over SNMP toolkits
• Monitors to an operational level for operating systems (Windows, Linux), back office applications (SQL, Exchange) & virtualisation (VMWare & HyperV)
• Reduces the time to resolution of complex issues
• Is supplemented by secure, remote connectivity to our customer  infrastructures

What our customers have to say

The quality of the people we worked with and the service they supplied soon gave us the confidence to work on other IT projects with ICM. They quickly became accepted as part of our own IT team as we realised that for them getting the job done right was the most important thing. I always know that they will manage something well and the relationship we have is great.

- Bill Phelan Head of Group IT Eveden

What's covered?

A range of monitoring and management services using an enterprise class management suite, providing:

• Server availability monitoring including hardware failure detection
• Performance monitoring of system resources
• Availability monitoring of key back office applications incl.
• Exchange
• SQL
• VMWare
• HyperV
• Backup failure monitoring
• Implementation of the latest vulnerability updates (Patches)
• AntiVirus update monitoring & management
• Complementary system administration services

Optional features include:

• Service pack installation
• Proactive backup management

All services are aligned to the IT Infrastructure Library (ITIL™) framework for industry best practice.