Unified Communications (UC) & Traditional Voice

What do we offer?

ICM delivers business changing solutions for all customers seeking more effective communication, with the core infrastructure required for integrated voice, video and data services. By combining best-of-breed solutions from Avaya and Cisco with ICM expertise, we ensure your people are connected in the fastest and most productive ways.

As well as meeting your current traditional voice requirements, ICM is ideally placed to support you in moving from traditional voice to IP-based services. Our experts will work with you to develop a business case and migration plan to move you seamlessly from traditional to IP voice services.

Whatever your current status, ICM will work with you to create a single integrated architecture that delivers true unified services to your business and proactively responds to your communication challenges.

How do you benefit?

Our depth of understanding of both legacy and Unified Communications makes us the ideal partner to advise, plan and implement a migration programme that enables you to enjoy all the benefits of a converged environment, to leverage:

• More value from existing Avaya and Cisco infrastructure investments
• Anywhere/anytime voice and messaging access
• Reduced operational labour costs
• Lower communication costs

What our customers have to say

Our network is critical for the real-time delivery of news online and by newspaper. We selected a partner who provides the highest levels of network availability in a cost effective manner. That’s why we chose ICM.

- Director of Technology Services News International

What's covered?

ICM delivers a one-stop route to improved communications, real-time presence, instant messaging and unified voice/data services, reducing the operational costs of running disparate infrastructure.

We provide a fully-managed migration service, or can help at any stage of the process. Our experts help you maintain legacy voice systems and prepare upgrade strategies to Unified Communications architectures, including help with business case and ROI justification.