Break/Fix Maintenance
What do we offer?
With a full range of service options available for your IT purchases, you can choose the optimum level of cover for all of your equipment and be sure of the most appropriate response to any failure. From manufacturer or ICM warranty to Care Pack and extensive support options. Each service comes with the highest service levels.
How do you benefit?
As an active corporate member of the IT Service Management Forum (itSMF), ICM supports the development and promotion of IT service management best practice, standards and qualifications. This means you benefit from industry recognised best practice and a standardised approach.
Further benefits:
- Ensures a fix within the contracted service levels
- Offers UK-wide coverage, up to 24hrs x 7 days
- Offers an optional reload of the operating system returning the unit to full service
- Support options never compromise warranty as we only use vendor approved parts, driven by our vendor accreditations and authorised service partnerships
- Maintenance targets range from 2 or 4 hours to 16 hours and next business day
- Dedicated site engineers, shared service teams, mobile engineers - all security-cleared
What our customers have to say
ICM is a key player in our sourcing strategy. We have a very good relationship based on an excellent operational level. The Phones 4u, ICM relationship is an excellent example of where ‘smart sourcing’ can deliver real value.
- Dave Robertson, Head of IT Managed Services, Phones 4U
What's covered?
Break/Fix Maintenance Services:
- Are provided by ICM's appropriately accredited national field engineering team
- Operate in a multi-vendor environment
- Provide fast and efficient resolution to fault incidents
- Can have tailored service level agreements
- Provision service options most appropriate for your business operations
Optional features include:
- Enhance a warranty or response only service to a committed fix service
- On-site dedicated engineers
- Provision of temporary replacement skilled staff or remote support cover for planned or unplanned absence
