Directory, Messaging & Collaboration

What do we offer?

ICM provides comprehensive design, migration, messaging and collaboration services spanning Microsoft, Novell and Open Source directory environments. Our approach to directory & identity management is totally consultative and offers a range of services often crucial to successful project delivery.

We combine best-of-breed solutions from Microsoft and Cisco, to deliver the core infrastructure required for integrated voice, video and data services. Our solutions and delivery cover all aspects of mail and mobility collaboration, delivering business-changing solutions for all customers seeking more effective communication.

How do you benefit?

We will work with you to create a single integrated architecture which delivers true unified services to your business, with services based on technology that addresses current challenges and delivers cost savings:

• Lowering communication costs
• Better connection to field and mobile workers
• Collaborative working across the business and with partners
• Optimisation of existing platforms (such as MS Exchange, MS Office and MS Office SharePoint)
• Can reduce UK travel and demonstrate sound environmental awareness

What our customers have to say

ICM took a long-term view with the customer to replace the infrastructure, supporting BEST through that process

- Michelle Manson, BEST Ltd

What's covered?

• Designing, validating and deploying complex Directory & Identity Management solutions
• Microsoft specialisations for Directory & Identity Management
• Leading Directory & Identity Management lifecycle partnerships with Microsoft, Novell, Quest
• Includes consideration for the impact of Directory & Identity Management on:
  • Directory Security & Administration
  • Directory Services recovery
  • Directory Services health monitoring
  • Virtual environments for Directory change management
• Assistance for Microsoft Exchange and Cisco infrastructure customers seeking more value from existing investment
• Anywhere/anytime voice and messaging access
• Integrated security
• Leverage with MS Office and SharePoint strategies to improve business collaboration, data aggregation, reporting and knowledge-share
• Reduced operational labour costs