Managed Cost Per Seat Desktop Services
What do we offer?
ICM provides a fully managed cost per seat service that allows you to adopt an all-inclusive lifecycle approach to desktop computing. Through this model, we deliver the highest service levels with desirable 'cost per seat' billing, at a fixed monthly cost per user.
How do you benefit?
- Lower cost with the service delivered from ICM more economically than in-house provision
- Predictability of cost for the next 3 to 5 years
- Service Level Driven, ensuring a high quality of service
- Working Capital through an option to transfer ownership of installed equipment to ICM
- Taxation - leasing is more tax efficient that the amortisation of capital assets
- Focus of IT Directors can turn towards strategy and away from service execution
- Agility to respond to changes quicker and shorten project timescales
- Productivity increases from reduced downtime and increased user confidence
What our customers have to say
To support deployment of a new Microsoft Exchange platform, ICM's Infrastructure Optimisation team delivered a structured way to assess our current state - in terms of maturity, cost and capability - and map our desired state. Working closely with ICM, our infrastructure team consolidated various processes using different deployment tools and packaged applications, providing a far leaner build process that, ultimately, means our PC deployment programme is a success. And we have 4,000 PCs across the UK and Ireland.
- David Taylor, Scott Wilson
What's covered?
Our Managed Cost Per Seat Desktop Services bring together a number of individual services, all delivered to our strict service levels. These services include:
- Asset Management
- Maintenance Contract
- Ongoing Manufacturer Support Contracts
- Application Lifecycle Management
- Patch Management
- Software Procurement & Licensing
- Disposal & Renewal
- End User Support Services
- Configuration & Logistical Services
- Hardware Selection & Procurement
