Change & Risk Management
What do we offer?
ICM's Professional Services include methods and procedures for the efficient and timely management of all IT infrastructure changes, minimizing the number and impact of any related incidents on your business environment. Our formal processes for Change and Risk Management are strengthened by our in depth understanding of the technical and commercial impact the use of IT has on your business.
How do you benefit?
- Maintain a healthy balance between the need for change and potential negative impacts
- Increase business agility and reduce risk
- Maximise productivity and uptime
- Improve service quality and resilience
What our customers have to say
I do not use this word very often, but I will use it with ICM – they have been a partner of ours for some time and they do understand what partnership means.
- Gary Richardson, IT & Office Services Controller, Cumberland Building Society:
What's covered?
ICM's Change & Risk Management service covers every aspect of your IT infrastructure including hardware, software, communications and the documentation and procedures associated with the management of live systems. We incorporate all process steps within the BSI's Code of Practice for IT Service Management:
- Recording changes
- Assessing the impact, cost, benefits and risks of changes
- Developing the business justification and obtaining approval
- Implementing the changes
- Monitoring and reporting on the implementation
- Closing and reviewing the change requests
All services are aligned to the IT Infrastructure Library (ITIL™) framework for industry best practice.
